Contact us

Something not working, or a question the docs did not answer? Email hello@extrawelcome.co.uk - a small team reads every message personally, there is no ticket queue to get lost in.

What to include

A few details help us get back to you with an answer, not more questions:

• Your store link, so we know which property you mean
• An order reference, if this is about a specific order
• What you expected to happen, and what happened instead

If something has gone wrong with an order or a payment

Say so in the subject line, and we will get to it first.

We reply as quickly as we genuinely can - we would rather tell you that honestly than promise a number and miss it.