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4 min readUpdated 12 July 2026

Booking.com - reply templates

Same idea as Airbnb: your store link is an in-stay guest-experience extra sent to a guest who has already booked - never a way to take payment off Booking.com.

Where to find it​

Open your property's share kit in the dashboard (Properties → your property → Share) and copy the Booking.com message card - your store link and a tracking tag are already filled in.

The Booking.com message card in the share kit
The Booking.com message card in the share kit

The message​

Welcome, and thanks for booking! If you'd like to make your stay extra special, here's a link to add a few optional extras: {your store link}

Using it as a reply template​

Booking.com does not offer the same saved/scheduled message tooling as Airbnb, so the simplest approach is a reply template in the Booking.com Extranet's messaging tools: save this message once, then send it manually to each guest around the time you would normally send a welcome message - right after booking, or a few days before arrival.

Screenshot pending manual capture - this step happens inside Booking.com's own Extranet, not this product, so it needs a real Booking.com host account to capture from.

Next: Airbnb saved and scheduled messages or QR poster, email and WhatsApp.

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